J’ai contacté Avast et voici la réponse que j’ai reçue :
Hello ,
Thank you for contacting Avast for Business technical support. Your request is very important to us, but to better serve you, please provide the following information below:
• Avast product purchased
• First and last name of who purchased the Avast product
• E-mail address used to purchase the Avast product
• Avast customer number (if no e-mail)
• Avast license or reference number
• Where Avast was purchased from or company who has taken the payment
We can only support the following Avast business products below:
• Endpoint Protection
• Endpoint Protection Plus
• Endpoint Protection Suite
• Endpoint Protection Suite Plus
• File Server Security
• Email Server Security
• Avast For Business (Cloud Console)
• Avast SOA (Small Office Administration) Console
• AEA (Avast Enterprise Administration) Console
• SOHO (5 device purchase or more on one license)
Please allow us some time to locate your account and process your case/ticket.
• If you are an Avast Partner/Reseller, please send an e-mail to resellerhelp@avast.com and include your Avast partner/reseller ID in the e-mail.
• If you are an EDU/NON-profit organization, please send an e-mail to edu@avast.com
Avast Consumer Products
Please submit a new case/ticket at https://support.avast.com/support/tickets/new?form=3 if you purchased/use any of the following Avast products below:
• Browser Cleanup
• Cleanup
• Free Antivirus
• Free Mac Security
• GrimeFighter
• Internet Security
• Online Security add-on/extension
• Passwords
• Premier
• Pro Antivirus
• SafePrice add-on/extension
• SecureLine
• Apple iOS
• Google Android
Please allow at least 5 (five) business days for a response, and click on Can’t access your account if you do not remember your password.
If you need immediate assistance, please call the phone number listed at Remote Tech Support | Avast Premium Tech Support. This phone number is only available in the USA.
For additional help with Avast consumer products, please also visit…
• FAQ at https://www.avast.com/faq.php
• Support Forum at https://forum.avast.com/
For subscriptions, renewals, payment information, orders, order processing, refunds, etc., please see How to request a refund for an Avast subscription | Avast
For your Avast consumer activation codes/licenses, please log into your Avast account at https://my.avast.com/ and click Your Licenses button in the bottom-right corner.
Translate this e-mail from English into your language:
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• Free Translation© at https://www.freetranslation.com/
Best regards,
- Mickey Buchanan
Avast for Business Technical Support
Désolé pour les néophytes de la langue Anglaise !
Donc à partir de là, je pense que les négociations vont s’annoncer fastidieuses…